Privacy & Cookie Policy


Havelock Bay is totally committed to protecting the privacy of our site visitors and customers. The Havelock Bay team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately. This Privacy Policy is in accordance with EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you create and account with Havelock Bay.  All Havelock Bay subscribers have the option to opt-out of receiving marketing communications from us at any time through our automated system. This process is detailed at the footer of each email newsletter.

What are Cookies?
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and services offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. You can also manage the use of Flash technologies, including flash cookies and local storage objects with the Flash management tools available at Adobe’s website.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

IP Address and Clickstream Data
Our server automatically collects data about your server’s Internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your Internet service provider whenever you’re on the Internet. When you request pages from our Web Site, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another Web site or a search engine); the pages you visit on this Web Site; the Web site you visit after this Web Site; the ads you see and/or click on; your product interests and purchases; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Web Site or a referral site; and other Web usage activity and data logged by our Web servers. We use this information for internal system administration, to help diagnose problems with our server, and to administer our Web Site. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with your Personal Information. Any or all of these activities regarding Web Site Usage Information may be performed on our behalf by our services providers.

Protecting your security
We do not store customer credit or debit card information and only use that information to carry out the intended transaction on the Havelock Bay website. Your personal and payment information is handled in strict accordance with the PCI guidelines https://www.pcisecuritystandards.org/.
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.

Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Havelock Bay or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
  • in the event that Havelock Bay sells or buys any business or assets;
  • if Havelock Bay or substantially all of its assets are acquired by a third party,
  • in which case personal data which we hold about our customers may be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Havelock Bay, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    Third party sites
    We have included third party links to social media sites for example Twitter, YouTube, Pinterest, Facebook and Instagram on this website.
    If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies.
    Please check these policies before you submit any personal data to these websites.

    Checking your Details
    If you wish to verify the details you have submitted to Havelock Bay you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information.
    This proof of identity will take the form of your e-mail address and password submitted upon registration.
    You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password.
    We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

    Contacting us
    Havelock Bay (at the address below) is the data controller for the purpose of the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulation 2003.
    You have the right to access the information which Havelock Bay holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
    We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family.
    If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Havelock Bay team, who will be delighted to answer any questions you may have.
    You can either contact info@havelockbay.com
    Or, write to us at:
    Manor Farm
    Erlestoke
    Nr Devizes
    WILTSHIRE
    SN10 5UE

    If you are unhappy with the way we use your personal information, you have the right to raise a complaint with the data protection supervisory authority. The UK’s supervisory authority is the Information Commissioner’s Office (ICO) and their website is accessible at https://ico.org.uk.

    Thank you for visiting our website. This Privacy Policy was last updated on [25.05.18]